Hotwire.com"s Online Booking System and Refund Policy under Scrutiny from Nationwide Consumers

- LOS ANGELES, CA, August 25, 2005 - Allegations have arisen that server issues and technical problems with the online travel booking service, Hotwire.com, have repeatedly resulted in incorrect bookings, multiple bookings, and pricing errors. Consumers complain that even though they contact Hotwire.com"s customer service department immediately to inform them of the technical difficulties and despite assurances to the contrary, credit cards and bank accounts were debited and itineraries drawn up.

While Hotwire.com has a no refund policy which also denies liability for technical errors, they have allegedly refused to provide refunds even when customers have provided undeniable proof of a Hotwire.com server side problem.

Some customers declare that the company"s policies and customer service procedures indicate a pattern of unfair business practices, and many hope that this pattern can be validated in a court of law. Specifically, a California law protects consumers in matters of this nature through individual or class action litigation.

Other complaints against Hotwire.com allege that the company"s website provides inaccurate information on hotel locations and accommodation quality. Consumers also complain about exorbitant taxes and fees and faulty promotion practices. For instance, many customers have experienced difficulty collecting refunds from Hotwire.com"s "Double the Difference" promotion. This promotion guarantees that if a hotel reservation is made at Hotwire.com and within 48 hours of booking, a lower price for the same hotel on the same date is found and booked, Hotwire will refund twice the cost difference. Customers who have followed the promotion guidelines exactly have had difficulty retrieving their promised refund.

Hotwire.com is an online travel agency offering discounted prices on airfare, car rentals and hotel reservations. The site, operated by Cimo Inc., d/b/a Hotwire is located in San Francisco, California. Since its launch in 2000, Hotwire has been under attack with several other legal allegations from the Better Business Bureau"s National Advertising Division and the U.S. Department of Transportation for false advertising practices.

To receive justice, consumers affected by Hotwire.com"s practices can complete a formal complaint form and learn more about this potential class action lawsuit, by visiting https://www.lawyersandsettlements.com/case/hotwire_com?ref=hotwire_pr

14.12.2005 - 22:04 24-7pressrelease.com | 310 X